"All serious daring starts from within."
--Eudora Welty, author
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Here's the bottom line: For your business to grow, something has to happen between you and your clients on a human level. And for your people to do their best work, they must feel respected and empowered on a personal level. Clients and employees alike must feel that they can trust and communicate with you, that you will listen and respond to their needs.You and your staff can make this connection each time you give a presentation, lead a project, network or even pick up the phone. But it only comes with understanding and practice.
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